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Return Policy

Return Policy & After-Sales Service

1. Pre‑Shipment Inspection & Receiving Guidelines

We make every effort to inspect and securely package all products prior to shipment to ensure safe delivery.
If you suspect any damage during transit or notice an issue upon receiving the package, please contact us immediately and provide clear photos of the outer packaging.
We strongly recommend recording the entire unboxing process without interruption as this serves as key evidence for determining responsibility.
Please keep all original packaging, boxes, documents, and accessories.

2. Return / Exchange Request Timeframe & Conditions

Return or exchange requests must be submitted within 7 days of receiving the product. Requests made after this period will not be accepted.
Requests based on personal preferences (style, color, dislike, etc.) will not be accepted.
Returns or exchanges are only applicable for products with substantial defects or visible damage that existed prior to shipment.

3. Eligibility Requirements

The product must remain unused.
Products damaged due to use, cleaning, improper handling, or misuse are not eligible for return or exchange.
All original packaging and accessories must be fully retained.
A complete, uninterrupted unboxing video is required; failure to provide such evidence will result in rejection of the request.
Minor handmade marks on handcrafted items (such as kitchen knives) are not considered defects.
All returned items will be subject to inspection and approval by the Company.

4. Refund Policy

Refunds are only available for products confirmed by the Company to have substantial defects or damage and that meet the return eligibility requirements listed above.

For cases not caused by product defects—if you insist on cancelling the order and requesting a refund—once the returned product is received and inspected, we will deduct shipping charges and 10% of the product value as an administrative service fee, then refund the remaining amount.

5. Order Cancellation

Once an order is confirmed, you may request cancellation, change, or refund only before shipment.
If the order has already been shipped, cancellation, exchange, or refund will not be accepted.

6. Currency & Exchange Rate Information

All transactions are settled in Hong Kong Dollars (HKD). The Company is not responsible for any losses due to exchange rate fluctuations or fees imposed by payment platforms.